Please be advised that until we receive a completed request, we will not necessarily stop or place on hold the loan owner’s remedies under the loan documents, including proceeding with a foreclosure action. Selene will notify you that all information has been received upon receipt, and we will make a decision within 30 days of such notification. Applying for Loss Mitigation Assistance:įirst, download and complete the appropriate borrower form and corresponding third party authorization and ACH electronic payments forms below: We have flexible options for our customers who are struggling financially and we urge you to contact us as soon as possible if you are unable to make your mortgage payments. We are committed to helping you avoid foreclosure if possible. We recognize that homeownership can be challenging when financial difficulties arise. We are here to help! As your loan servicer, Selene is committed to meeting the needs of our customers with the solutions, support and information you need to manage your mortgage account. Are you having trouble making your mortgage payment: If you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email Customer Service. There are no fees for you to complete an application for assistance with Selene. Please beware of any person or company offering to intervene on your behalf while charging you a fee for their services. To submit a written Notice of Error, Request for Information or Qualified Written Request, send correspondence to:ĭownload Third-Party Authorization Form Beware of scams: En nuestro Centro de Atención Telefónico, tenemos representantes que hablan español. Telephone assistance is available in many languages. To obtain assistance, simply notify us in any of the following ways:
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